Refund Policy
Refund Policy Followed by Mikro Cyber Cloud
Last Updated: 25 May, 2024
All new customers are eligible for a Money Back Guarantee. If for any reason you are unsatisfied with any aspect of our Services within the duration of the Guarantee, and we cannot fix the problem, open a ticket to have your contract fees reversed. Our Services are backed by the following guarantees:
30 DAY MONEY BACK GUARANTEE
- Web Hosting
- Managed WHM Panel / Reseller Hosting
- Managed DA Panel / Reseller Hosting
2 DAY MONEY BACK GUARANTEE
- VPS
DEDUCTIONS
The following will be deducted from the refund regardless if they are part of a package or promotion:
- Software License: 100%
- VPS Hosting: $30.00 (or in equivalent to PKR)
- Dedicated IPv4 Address: $4.00 (or in equivalent to PKR) per IP
- Addon and Configurable Option: 100%
- Migration (Over 30 Accounts): $2.00 (or in equivalent to PKR) per 5 Accounts
- Domain Registration/Renewal/Transfer/Restore: 100%
TERMS & EXCEPTIONS
- Valid for new customers only. The first order is eligible for this guarantee.
- The guarantee period starts when the first order is activated, regardless of promotions or free trial periods.
- Account credits cannot be refunded and must be used for purchases and renewals.
- Funds sent to us in excess of the amount owed can only be reimbursed in credits and cannot be refunded.
- We reserve the right to deny a refund if an abuse was committed. Customers in arrears, grace periods, or in violation of our Terms of Service may not qualify for a refund.
- Claims are to be made by opening a ticket from the Client Area.